Enterprise Operations Center Processes & Procedures, Copyright 2017, Baylor, Scott & White, Dallas, Texas

OpTIMal Inventory Manager User Manual, Copyright 2016, Adept Engineering Solutions, Laurel, Maryland

Website Design Manual; Requirements Specifications; Production Operations Manual, Copyright 2012, Xerox Education Solutions

FRB to OPM eOPM Interface User Manual, Copyright 2011, The Board of Governors of the Federal Reserve System, Washington, D.C.

eServices SAP Catalog Maintenance User Manual: Advanced Topics for Senior Information Officers, Copyright 2011, The World Bank Group, Washington, D.C.

UpFront Imaging Expansion Current State vs. Future State, Copyright 2010, U.S. Office of Personnel Management - Federal Investigative Services, Washington, D.C.

Merrill Lynch Relationship Pricing Systems Architecture, Copyright 2009, Bank of America/Merrill Lynch Global Wealth Management, Hopewell, New Jersey

TD Bank Corporate Real Estate Project Management Procedures, Copyright 2009, TD Bank, Mount Laurel, New Jersey

Thomas Global Register (TGR) Website, Copyright 2008, Thomas Publishing Company, New York, New York

Operational Level Agreement (OLA), Service Level Agreement (SLA), and Standard Operating Procedure (SOP) Templates, Copyright 2008, The United Nations, New York, New York

Information Security Systems (ISS) Disaster Recovery Plan, Copyright 2008, Atlantic Health, Morris Plains, New Jersey

Serena TeamTrack Change Management Technical Training; Serena TeamTrack Change Management User Training; Service Delivery: Compliance; Service Delivery: DBA; Service Delivery: Records Management; Service Delivery: Governance; Disaster Recovery Plan, Copyrights 2007, El Paso Exploration & Production Company, Houston, Texas

The Oilfield Workstation/client-server (TOW/cs) System User Documentation: Volume III: Technical Support; Volume II: Advanced Topics; Volume I: Introduction, Copyright 2006, Miriam MacFarland and El Paso Exploration & Production Company, Houston, Texas

To name a few:

Gulfstream Aerospace, Copyright 2018: Server Build SOPs, Application Run Books, NIST-controlled Standard Operating Manuals, Information Security Risk Assessments

CDI/Astreya for BaylorScott&White Health, Copyright 2016: Enterprise Processes & Procedures for Network Operations Center using Service Now

Adept Engineering Solutions, Copyright 2016: OpTIMal Inventory manual for Coders, and introductory YouTube demonstration

Xerox Education Solutions, Copyright 2012-2013: Website Detail Design Manual; Requirements Specifications; Production Operations Manual

Board of Governors of the Federal Reserve System, Copyright 2011-2012: ASAP Management Operations Manual; eFRB-to-eOPM Interface Manual

Federal Investigative Services, U.S. Office of Personnel Management, Copyright 2010: Classified

Thomas Publishing, Copyright 2008-2009: Offshore of Current-State Processes (Ukraine); Development of Future-State Processes

United Nations, Copyright 2009: OLA and SLA templates by Member States

Atlantic Health, Copyright 2008: Information Services and Support Disaster Recovery Plan

El Paso Exploration & Production, Copyright 2007: The Oilfield Workstation (TOW) User Manual

BancTec, Copyright 1997: Image Statement Capture System

Siemens Medical Systems, Copyright 1997: Logistical Online Tracking System

MCI Communications International, Copyright1986-1988: SUPRO Database Management System Programmers' Guide